Feefo Exceptional Service Winner 2024

Tree Top Escape receives Feefo’s coveted Exceptional Service Badge 2024

Tree Top Escape has won one of Feefo’s most exclusive accolades in customer service – the Feefo Exceptional Service badge. This award is an independent seal of excellence that recognises businesses which have shown particular excellence in key customer review areas.

The Exceptional Service badge is part of Feefo’s Trusted Service Awards. A host of Feefo’s best customers receive a Trusted Service Award, yet just 32 businesses are crowned with an Exceptional Service badge, making them truly exceptional.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Feefo presents the Exceptional Service badge to businesses which have:
• Met the criteria to win a Trusted Service Award in 2024
• Achieved the highest average review score in their industry or achieved the largest review score increase over the last 3-year period
• Achieved the highest review reply rate* in their industry
• Achieved the highest review response rate* in their industry

We are delighted to receive an Exceptional Service badge from Feefo. Keeping our couples happy is our priority, and it's an honour to be recognised as one of the very best in our sector. The award reflects how hard our team work to listen to our couples and ensuring they have the best experience for their wedding day.

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