Guest Charter - Covid 19

We have always prided ourselves in the utmost quality and cleanliness here at Tree Top Escape, and over the past 18 months, we have taken our cleaning to the next level.

Unforunately we now have to learn to live with COVID19, and the high standards we set in 2020 are now our usual standards. Things will change as we adapt, but we will always have the first instinct to protect our staff and guests.

What we do

  • Our cleaning procedure between guests involves cleaning with a viral disinfectant Suma Bac D10 killing 99.9% of viruses and bacteria. This occurs in all areas including the wedding areas.
  • The accommodation is thoroughly ventilated between guests.
  • All linen and towels is be professionally laundered.
  • Digital Guest information and self-check-in - you will receive an email and SMS before arrival, giving you instructions on how to gain entrance to your accommodation and the keycode.
  • We use Zoono Microbe Shield Surface Sanister on all communal touch points.

What we ask of our guests

  • Please do not come on holiday if you have been in contact with anyone who has coronavirus, you have symptoms or have been asked to self-isolate by NHS Test and Trace.
  • We recommend you take a lateral flow Covid test before coming on holiday (this can be collected for free from a COVID test centre near you) and ask any guests coming to also do this on the day of the wedding.
  • Please respect personal space and wash your hands often during your stay. We have provided 80% alcohol WHO-approved antibacterial hand gel in various locations for our guests to use.
  • All rubbish and recycling is required to be sorted and removed from the accommodation before departure. Please double bag your waste.
  • Please load the dishwasher with what you have used before departure and turn it on.
  • Check in time is from 16:00 and check out time is by 9.30am.
  • Our guest book is now online and accessed Touchstay online Guest Book (link sent on booking).