TREE TOP ESCAPE

Ceremony Only Booking Terms and Conditions



Thank you for choosing to book Tree Top Escape with Millbrook Estate Management Limited (company no. 03654456) (“MEM”). Please find below our terms and conditions of booking, if there are any points which you would like to discuss please give us a call on 01769 629069 or email us at office@millbrookestate.co.uk and we will be happy to help.

By booking with us, for a wedding/event, you are agreeing and accepting our terms and conditions as set out below.

1.Bookings are non-transferable by you and your booking is only valid for the booker.

2. We reserve the right to cancel or transfer your booking (to another date or wedding venue with us) in the event that circumstances arise that mean we cannot or are prevented from fulfilling your booking. We will inform you as soon as possible if this arises and in the event of a cancellation by us, we will refund you all monies paid to us. In no circumstances will we be liable to you for any additional sum exceeding the payments we have received from you at the date of cancellation.

3. All bookings are entitled to a cooling-off period of 7 days from the date of placing your booking (“cooling off period”). During the cooling-off period you may cancel your booking for any reason without financial obligation. Should you decide during the cooling-off period that you do not wish to keep your booking with us please notify us as soon as possible and provided we receive written confirmation from you of your request to cancel your booking within the cooling-off period we will refund your deposit to you in full.

4. Payment of a deposit is required to confirm your booking. The deposit amount required will be confirmed at the time of your booking. Our prices may vary from time to time, the price on your booking confirmation is binding.

5. The balance payment of your booking is to be paid to us in full no later than 8 weeks (56 days) before your wedding date (“due date”). Should your booking be for a wedding date within the next 8 weeks full payment will be required at the time of booking. Failure to pay the balance outstanding on your booking on the due date will result in your booking being automatically cancelled and your deposit will be retained by us, at that point we reserve full rights to re-let the accommodation. It is your responsibility to remember to pay the balance on or before the due date, we do not send out reminders.

6.You may change the date(s) of your booking at any time up to 120 days prior to arrival. Any change to a booking will incur an administrative fee of £250 and an additional deposit will be payable to secure the new booking (at such value as applicable to the new booking). The deposit paid by you for your original booking will be applied as a credit towards the final balance outstanding on your new booking. Changes cannot be made to dates within 120 days of the wedding date, please see our cancellation terms below.

7. Non-Arrivals / “No Shows” For the avoidance of doubt, in all instances where the booking party do not arrive or otherwise are a “No Show” for their booking will be deemed to be a voluntary cancellation by you of your booking and acceptance that you will not be eligible for any refund.

8. Your inability (or the inability of any or all of the guests in your booking) for any reason to travel to, stay at Millbrook Cottages or attend a wedding/event at Millbrook Estate for your booking (including but not limited to illness or accidents, personal or family emergencies, a requirement or recommendation to self-isolate or quarantine, jury duty, incarceration, change in personal or work circumstances and travel delays) remains at your risk at all times and does not give rise to a right to cancel or eligibility for a.

9. If you are not satisfied with any aspect of your wedding/event at Millbrook Estate, in order to investigate and resolve this for you please provide written notification within 14 days of your wedding/event. MEM reserves the right not to respond to or deal with an issue or complaint raised after this period.

10. You shall pay for any loss or damage to any part of the Millbrook Estate premises, or to any fixtures, fittings and equipment, caused by you, a guest at your event or any external contractor engaged by you. MEM will not be responsible or liable in any way for damage to any article brought onto the Millbrook Estate or any of our accommodation or venues. We strongly advise you take out appropriate insurance.

11. All of our facilities are no smoking areas (including e-cigarettes). We provide designated smoking areas, please ask where these are if you are unsure.

12. Please familiarise yourself and your guests with the facilities. Use of our facilities is at your own risk. MEM accepts no liability for any accident, injury, loss or damage experienced by any guest, visitor, vehicle or their belongings, however caused. It should be noted that all facilities and amenities are unsupervised and it is your responsibility (and the persons included in your booking) to ensure that children are adequately supervised and to ensure that safety regulations are complied with. Guests are reminded not to approach the animals within the grounds.

13. Please be mindful of other guests staying on site at all times and respect their peace and tranquillity. MEM has a zero tolerance of anti-social behaviour and any illegal substances.

14. Complimentary Wi-Fi is available at Millbrook Estate. This is a shared Wi-FI service available to all our guests and as such its speed of service and availability will be subject to its use and you are requested to use it in an appropriate way. By connecting to our wireless network, you are agreeing to abide by our fair usage policy. This includes users being prohibited from using our wireless network for any of the following: illegal/criminal activity, security violations, threats, offensive material or spam.

15. We offer a range of additional services and facilities that can be added to your booking (“Extras”). Subject to availability, Extras may be added to your booking at any time. Full payment is required at the time of booking any Extras. Extras to your booking (e.g. romantic packages, dogs) can be removed at any time up until 8 weeks before your arrival date, after this date we are not able to accept cancellations and no refunds will be made.

16. VAT is charged at the current rate and is confirmed when booking.

17. MEM shall not be responsible to any person for any losses, damages or costs arising from any hindrance or failure by it to fulfil (in full or part) any booking (accommodation and wedding/event) in the event of MEM being hindered or prevented from doing so as a result of a “Force Majeure Event” or any other event, cause or circumstance beyond its reasonable control. This includes but is not limited to (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) any labour or trade dispute, strikes, industrial action or lockouts; (h) non-performance by suppliers or contractors; and (i) interruption or failure of utility service.. In such circumstances we may, at our sole discretion, offer a full or partial refund, the opportunity to move your booking to an alternative date or such other remedy we may consider appropriate, having regard at all times to the particular circumstances and all parties acting reasonably.

18. All vehicles are required to be parked in the designated parking areas and are left at the owner’s risk (including contents). MEM will not be responsible for any damage to vehicles (or contents) whilst on the Millbrook Estate, including in any way related or connected to any electric vehicle charging on the Millbrook Estate, for which guests remain responsible and liable for at all times. Vehicles are not permitted at MEM overnight unless by prior arrangement or for guests staying at Millbrook Estate.

19. MEM will not be responsible for any loss of guests’ personal property. We have a 7-day lost and found policy. It is the guests responsibility to check for all personal belongings before departure from the Millbrook Estate. Any items found after guests have departed can be sent to the guest at their expense.

20. MEM does not accept any responsibility or liability for contractors and service providers engaged by you in relation to any booking, wedding or event with us (including those on our supplier list). We recommend that you request to see a copy of each contractor/supplier’s public liability insurance prior to engaging with them and ensure you are satisfied that they have the adequate ability and insurance to perform the service/contract you require. To clarify, we are in no way associated or related to any contractors or service providers and your arrangements with any contractors or service providers are a direct contract between you and that contractor/service provider and under which MEM has no involvement, responsibility or liability to you or the contractor/service provider.

21. Our wedding/event booking form constitutes the entire agreement between MEM and the persons named in the booking. In submitting your wedding/event booking form to us you are acknowledging that you have not and are not relying on any statement, promise or representation made or given by, or on behalf of MEM, which is not set out on the wedding/event booking form. If you are unclear about any element of your proposed wedding/event booking, please discuss this with us in advance of making your booking, we would be more than happy to assist you.

22. Access to Millbrook Estate and the grounds by you (or persons engaged by you for the purposes of your wedding/event) in advance of your booking dates is strictly by prior appointment only.

23. The persons intending to hold their wedding or civil partnership with us are solely responsible for booking and paying of a Registrar / Celebrant.

24. MEM is in an Area of Outstanding Natural Beauty; the throwing of confetti is limited to natural petals. A cleanup charge of £100 will be applied if any other confetti is thrown. It is your responsibility to ensure that your guests are aware of this prior to the event.

25. During your event, guests are only permitted to congregate within the areas of our grounds that will be specified to you for your event. Please note that no guests other than guests included in your booking with us are allowed to attend your event unless we have agreed an alternative arrangement with you in advance.

26. You are responsible for the behaviour and actions of the guests attending your event while at Millbrook Estate. Inappropriate behaviour may result in your event being stopped early or cancelled. Guests may be asked to leave the grounds if their behaviour is threatening, aggressive, anti-social, or damaging in any way to the venue. In this circumstance your full support is required. This is in addition to the terms of any accommodation booking your guests also have with us.

27. MEM will not be responsible or liable in any way to any person should your wedding or event not proceed for any reason not of MEM’s doing or control, nor for any gifts or property bought onto Millbrook Estate during your wedding or event.

28. No additional amplified music is permitted in the Nest, Meadow Room or surrounding area. Please note that regulations imposed by the Registrar prohibit the use of “religious music” during a wedding or civil partnership ceremony. If there is any doubt to this, please check directly with the Registrar.

29. For fire and security reasons please provide us with a list of all guests who will be attending your wedding/event no later than 1 week in advance.

30. We operate a suppliers list for weddings and events held at the Millbrook Estate. In making your wedding/event booking with us you are agreeing to only engage with suppliers and contractors on our suppliers list. Our suppliers list can be found on our website www.treetopescape.co.uk and will be updated from time to time. As per clause 20 above, any engagements between you and the suppliers and contractors on our suppliers list are a direct contract between you and the relevant supplier/contractor and MEM is in no way liable or responsible to you or the supplier/contractor for any such contracts or arrangements.

31. If any damage is made to our event venues or facilities or any additional non-standard cleaning is required in relation to your wedding/event, additional costs will be charged to you, the persons having made the booking with us. Such additional costs will be the costs incurred by us to satisfactorily repair or replace damaged items or enhanced cleaning services.

It is a condition of all bookings at Millbrook Estate that all persons making a booking with us sign our terms and conditions, acknowledging receipt and agreement to them. In most cases this can be done electronically

Cancellation;

1. You may cancel your booking at any time however please do bear in mind that all cancellations (after our 7 day cooling off period) will incur a cost to you and we strongly recommend that you have appropriate insurance in place to cover for cancellation. All cancellations must be confirmed to us in writing, it is important that you notify us in writing as soon as possible if you need or wish to cancel as the timings will have an impact on our ability to re-book your date. The refund to you will vary depending on when your cancellation is made. Our approach to refunds has been carefully considered to be reasonable and reflective of the losses and costs incurred by us in the event of you cancelling your booking:

1.1 Cancellation more than 180 days in advance
If you cancel your booking (in writing) more than 180 days before your wedding date no further payment will be required from you. The deposit is non-refundable in all instances to cover our reasonable costs related to your booking.

1.2 Cancellation less than 180 in advance
If you cancel your booking (in writing) less than 180 days before your arrival date you will remain liable for 100% of your booking cost. You will not be eligible for any refund by us, in these circumstances the total of your booking cost is the administration fee to cover our reasonable costs related to your booking and is payable in all circumstances.

Do also note that:

ALL cancellations of wedding/event bookings will automatically cancel any accommodation bookings with us related to your wedding/event; and our terms and eligibility for refunds for the cancellation of accommodation bookings are subject to our accommodation terms and conditions as set out above.