Cooling off Period
We offer a maximum 7 day cooling off period for all bookings placed from the time the booking is placed on our website. During this time you can cancel at any time. If payment is made by credit card you will be subject to credit card fees when you cancel. Please note - This is not applicable for bookings taken within 4 weeks of arrival.
Non Refundable Deposits and Balance Information
One third, non refundable deposit of the stay price (upon registrar confirmation - must be with in 4 working days of booking otherwise the booking will be automatically cancelled) and balance payment will be required 12 weeks prior to arrival.
There will be a £300 damage waiver required during your stay @ TTE. This will be held and details taken from you prior to your arrival. There will be an ‘Honesty Bar’ available for your use and various gifts available for purchase which payment can be made via this waiver upon departure. Also, this will act as a waiver for any damages or breakages during your stay.
Bookings are none transferable. Please provide the name of the guests upon booking.
Children are welcome and catered for at TTE - we can provide cots, high chairs and bed guards on request. Please be aware that there many hazzards including lakes and animals on the estate.