Bookings cancelled within 2 days of arrival are not refundable I’m afraid. For example - if you are arriving on a Monday, you can cancel up to the Saturday before. Cancellations on Sunday (a day before) or Monday (arrival day) will not be covered by Master Cancel. We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.
When a cancellation is requested the guest receives any monies paid for the rent of the property, unfortunately, any extras including but not limited to: admin and Covid Charge, guests, dogs, romantic packages etc are not covered and will not be refunded. Refund payments are processed within 7 days of your booking departure date. Payments may take longer to credit your account.
No Master Cancel is only included for bookings made between 7th June 2020 and 7th January 2021. Bookings made outside of these dates will be subject to the standard Terms and Conditions accepted at the time of booking.
No, sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only, uncompleted bookings which were given voucher codes are not covered by Master Cancel.
Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lockdown of Tree Top Escape. Master Cancel will cover this.
No. Master Cancel is valid on all bookings from 6.00 pm 6th June 2020
The following instances are not covered by Master Cancel:
war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
acts of terrorism committed for political, religious, ideological, or similar purposes;
actions intended to prevent any of the above.