• Tree House Devon

    Tree Top Escape (TTE) Booking Conditions

    Cooling off Period

    We offer a maximum 7 day cooling off period for all bookings placed from the time the booking is placed on our website. During this time you can cancel at any time. If payment is made by credit card you will be subject to credit card fees when you cancel. Please note - This is not applicable for bookings taken within 4 weeks of arrival.

    Non Refundable Deposits and Balance Information

    July – September 2016 (Provisional Bookings) - The refundable deposit for securing your accommodation @ TTE is £750 upon confirmation of Registrars and balance payments no later than 4 weeks prior to arrival. (Please note the refundable deposit is only refunded to you if for any reason the TTE build is not on target, which we are not anticipating to occur. This is a standby option and we will provide you with one full month's notice should this occur).

    September 2016 Onwards (Permanent Bookings) - One third, non refundable deposit of the stay price (upon registrar confirmation - must be with in 4 working days of booking otherwise the booking will be automatically cancelled) and balance payment will be required 12 weeks prior to arrival.

    Damage Waiver

    There will be a £200 damage waiver required during your stay @ TTE.  This will be held and details taken from you prior to your arrival.  There will be an ‘Honesty Bar’ available for your use and various gifts available for purchase which payment can be made via this waiver upon departure.  Also, this will act as a waiver for any damages or breakages during your stay.

    Change of Date for accommodation

    We can change your accommodation date to another time within 12 months of your original arrival date if this is requested before the balance is due (12 weeks prior to arrival). We would require a further deposit to guarantee but your initial deposit will be used as a credit towards the balance of your stay. Please note this is not applicable for weddings, only accommodation. 

    Non Transferrable 

    Bookings are none transferable. Please provide the name of the guests upon booking. 

    Children

    Children are welcome and catered for at TTE - we can provide cots, high chairs and bed guards on request. Please be aware that there many hazzards including lakes and animals on the estate. 

    Cancellation Policy

    Cancellations should be make by phone 01769 629069 or email stay@treetopescape.co.uk   - please ensure confirmation of your cancellation is received.

    Accommodation

    Deposits as stated in the booking conditions are none refundable after the 7 day cooling off period (not applicable to bookings within 4 weeks of arrival) We can change your accommodation date to another time within 12 months of your original arrival date if this is requested before the balance is due (12 weeks prior to arrival). We would require a further deposit to guarantee but your initial deposit will be used as a credit towards the balance of your stay. Please note this is not applicable for weddings, only accommodation. 

    Weddings

    Deposits as stated in the booking conditions are none refundable after the 7 day cooling off period (not applicable to bookings within 4 weeks of arrival) If a booking is cancelled at least 12 weeks prior to the arrival date the as above the deposit is none refundable. After this date the full balance is due / non refundable. We recommend you take out Wedding insurance to cover you for this eventuality.